Limiting Response and Excessive Delivery - Safeguarding Core Customer Interests with Professionalism and Enthusiasm

2025-11-19

I. Case Introduction
In response to the multiple urgent patent application demands that occurred successively within a month by intelligent terminal enterprises - including submitting applications within 3 hours of the night, completing UX interface applications of tens of thousands of words and a large number of accompanying diagrams within 5 days, as well as handling highly difficult cases with frequent changes in plans - the agents of the ZYIP team demonstrated a high sense of responsibility and professional competence, accumulating the completion of over 175,000 words of writing. All tasks were delivered on time and with high quality, providing a solid guarantee for the clients to seize the key application deadlines.

II. Case Details
1. Customer type/industry:
Global leading provider of intelligent terminals / Consumer electronics industry

2. Description of customer pain points/problems:
(1) The time requirement was extremely urgent: There were several instances where demands were received late at night (after 9 p.m.), requiring the completion and submission of complex diagrams and the preparation of a temporary application within 3 hours as an extremely challenging task.
(2) Short-term high-load task: It is required to complete a patent application for the terminal interface within 5 days, which includes over 50 UX diagrams and 45,000 words. Moreover, the number of diagrams will continue to increase during the process.
(3) Uncertainty of the plan and high complexity: For the two new applications, during the drafting process, the inventors need to frequently adjust and add technical solutions. The total drafting volume for a single case exceeds 60,000 words, and the final deadline cannot be extended.

3. Solution/Process:
(1) Rapid response to late-night demands: Upon receiving an urgent task at night, the agent immediately took action, simultaneously processing the document content and collaborating efficiently with colleagues in the process to overcome the complex problem of organizing diagrams, ensuring the successful submission within 3 hours.
(2) Actively engaged in ensuring short-term tasks: To complete the UX interface application, the agent voluntarily worked overtime on weekends, communicated the framework of the plan in advance, and dynamically followed up and integrated the continuously emerging content.
(3) Flexibly adapt to changes and maintain quality: In the face of numerous revisions and additions to the draft during the writing process, the agent worked overtime every day, responding quickly while strictly ensuring the standardization and high quality of the document.

4. Results/Data:
(1) Quantification of deliverables: A total of over 175,000 words have been written, and 265 pages of application documents (including over 50 UX-related illustrations) have been submitted.
(2) 100% on-time completion: All three times, the late-night emergency application submissions were completed within the 3-hour limit, helping the clients successfully secure the critical application date ahead of the launch date of the competing products; there was not a single delay in any case.
(3) High customer satisfaction: Multiple contact persons from the customers directly called or sent emails to express their praise, commending "prompt handling and quick response", "satisfied and at ease", "fast response, high quality, smooth communication", and subsequently directly designated to entrust 5 new applications.

III. Case Evaluation Comments
This case fully demonstrates the extreme sense of responsibility and professional resilience displayed by the ZYIP team when dealing with frequent, high-load, and highly uncertain emergency tasks. The agent's performance lies not only in resolving the urgent needs of clients time and again, but also in internalizing "the urgent needs of the clients" into "commands for action", and establishing an efficient, reliable, and trustworthy emergency response mechanism. This goes beyond conventional agency services and becomes a key force that clients can rely on at any time and ensure the integrity of intellectual property layout in the fierce market competition.

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