Actively take on the responsibility to solve the customers' urgent problems, and achieve efficient delivery within seven days, which has been highly recognized.

2025-11-19
I. Case Introduction 
Facing the severe challenge of the client company urgently needing to change the attorney and with a very short time limit for writing the communication standard patent, the ZYIP team took the initiative to undertake the task. The attorney independently completed the writing and finalization of nearly 50,000 words of high-quality specifications within 7 days, ensuring the case was submitted on schedule. Their professional ability and dedication were highly recognized by the client's inventor. 


II. Case Details 
1. Customer Type/Industry:
Global leading provider of intelligent terminals / Consumer electronics industry (in the field of communication standards patents) 


2. Description of customer pain points/problems: 
(1) Emergency personnel adjustment: The client requested an urgent replacement of the attorney, and there was a risk of misunderstanding and delay in the case handover. 
(2) Technical complexity and time pressure: The case involves communication standard patents, which are highly technical. The writing workload is enormous (approximately 50,000 words), and the client has strict requirements for the submission deadline. 
(3) Extremely high quality requirements: The drafting of standard essential patents must simultaneously meet multiple criteria such as technical accuracy, legal protection scope, and compliance with standards. 


3. Solution/Process: 
(1) Quick response and seamless connection: The ZYIP lawyers promptly take over upon receiving the client's request, quickly engaging in in-depth communication with the client, and accurately grasping the technical details and protection requirements. 
(2) High-intensity investment and efficient execution: By working overtime for several consecutive days, coordinating the entire process of writing, revising and reviewing, the full text was independently completed and finalized within 7 days. 
(3) Balance quality and timeliness: Within the specified time frame, ensure that the document content complies with the strict standards of the standard patent, guaranteeing the submission of the case with high quality and on schedule. 


4. Results/Data: 
(1) Time-saving achievement: Breaking through the conventional time frame, the complete writing, revision, and preparation for submission of a nearly 50,000-word standard patent specification was accomplished in just 7 days. 
(2) Quality Compliance: The case results successfully passed the client's review, achieving "timeliness and quality" dual compliance. 
(3) High customer approval: The client's supervisor explicitly stated that the inventor "highly appreciated the professional competence and work attitude of the agent", which significantly strengthened the foundation of trust in the cooperation. 


III. Case Evaluation Comments 
This case demonstrates that the ZYIP attorney, under high pressure, possesses outstanding professional technical comprehension, efficient project execution capabilities, and a customer-oriented service spirit. The performance of the professional attorney not only resolved the client's urgent problems but also, through professional delivery that exceeded expectations, consolidated ZYIP's reliable image in the field of high-end standard patent services, and showcased the team's strong resilience in handling complex and urgent tasks.
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